❓ FAQ

🛒 1. What does DigitalSell HQ sell?

We specialize in high-quality digital products such as templates, planners, toolkits, and productivity resources. All items are delivered digitally — no physical products are shipped.

⏱ 2. How will I receive my digital purchase?

Once your payment is successful, you will receive your product immediately via:

  • A download link on the confirmation page

  • An email with your files or access link

If you don’t see it within a few minutes, please check your spam or promotions folder.

💸 3. Do you offer refunds?

As our products are digitally delivered and instantly accessible, we have a strict no-refund policy. Please review product details carefully before purchasing.

If you received the wrong file or are facing a technical issue, contact us at support@digitalsellhq.com within 7 days and we’ll assist you.

📥 4. I didn't receive my download link. What should I do?

Please try the following:

  • Check your spam/junk/promotions folder

  • Make sure your email was entered correctly at checkout

  • If the issue persists, contact us with your order number

We’ll respond as quickly as possible!

🔐 5. Can I share or resell the product I bought?

Unless otherwise stated, products are for personal use only. You may not share, resell, or redistribute any content without purchasing a license that allows it (like PLR or commercial use rights).

🌍 6. Do you sell internationally?

Yes! DigitalSell HQ serves customers worldwide. All products are delivered online, so there are no shipping restrictions.

💳 7. What payment methods do you accept?

We accept major credit/debit cards, UPI, and payments through Stripe, Razorpay, and PayPal, depending on your location.

🛠 8. What if I need help using a product?

We’re happy to help! If you're having trouble using or opening your digital product, just email us at support@digitalsellhq.com with your query and we’ll guide you through it.

📃 9. Can I request a custom digital product?

At this time, we do not offer custom orders. However, we’re always expanding our store — let us know what you'd like to see, and we might create it in the future!

📩 10. How can I contact you?

Email us anytime at support@digitalsellhq.com
We usually respond within 24–48 hours (Mon–Sat)